Customer Activation Specialist - Fluente Em Inglês em São Paulo

This role is responsible for turning new customers into long-term users by ensuring services are activated accurately, efficiently, and professionally. You will work directly with customers, carriers, and internal teams to coordinate service delivery, answer questions, resolve issues, and ensure a smooth onboarding experience from day one.
Own the Onboarding Experience: Process international phone number orders and service requests, transforming new sign-ups into long-term, successful users.

Coordinate Global Logistics: Partner directly with international telecom vendors and carriers to manage provisioning pipelines and ensure services are activated on schedule.

Provide Elite Support: Respond to incoming customer inquiries via phone, email, chat, and ticketing systems, resolving billing, account, or initial service questions with a professional touch.

Collaborate and Troubleshoot: Work closely with Sales, Technical Support and Billing to drive swift issue resolution and continuously find ways to optimize the customer experience.

Maintain Operational Excellence: Keep highly accurate records and documentation within company systems, ensuring all moving parts of the activation process are synchronized.

You Might Thrive Here If You
Are an Exceptional Communicator: You are fluent in English (written and spoken), enabling you to collaborate smoothly with our global team and international customer base. (Spanish language skills are a huge plus!)

Obsess Over Details: You possess strong organizational and time management skills, with a proven ability to manage multiple priorities simultaneously without dropping the ball.

Have a Customer-First Mindset: You enjoy solving problems, helping people, and keeping a positive, solution-oriented attitude in a fast-paced environment.

Are Tech-Savvy: You are comfortable learning technical products, adapting to new systems, and working daily with Microsoft Office and/or Google Workspace.

Are a Natural Collaborator: You know how to escalate issues appropriately while maintaining strong ownership of customer communication.

Nível de escolaridade

Ensino Superior